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St. Luke's Global City

Saturday, September 8, 2012

I was admitted twice to St. Luke's Global City the past few weeks. The first was only for one day because my scheduled surgery to remove my gall bladder/gallstones was postponed at the last minute. I was already being wheeled out of my room, done all the preparation when the cardiologist said, stop, we have to postpone. I heard wheezing in her lungs. What the....? I was all psyched up to get it over with and now this. The surgery was rescheduled for the next week. Meantime, the wheezing would be treated for one week. I have to be careful with what I eat to avoid being an emergency case. Can't join my friends on night outs this week. Drinking is best avoided anyway because we might end up needing to check

I have to say I was disappointed with service during my overnight stay but I reserved judgement until after my second stay at St. Luke's Global City, the following week. All my and my daughter's previous hospital confinements were at The Medical City and I have always been very happy with their service.

Admission was quick seeing as there was no one else being admitted at the time. Via got our number at the door of admissions office. The regular private room was P2,500. I got de luxe private room, P3,500. All rooms have flatscreen TV, refrigerator and free WiFi. You can also borrow a DVD movie to watch. The procedure itself, laparoscopic cholecsystectomy, would range from P30,000-P110,000. Gosh.

I must say everything was high tech. The bed was push button to move up and down. Via enjoyed checking out everything in the room. The refrigerator where she made ice, the bathroom, the faucets, the bed, the bell to call the nurse, the hand sanitizing dispenser, everything she could get her hands on.





There is a pantry where we could get hot and cold water and heat up food in the microwave oven. There is a waiting room for relatives of patients undergoing surgery (below).  The facilities in St. Luke's Global City were impressive.


My surgery took three hours from the original estimate of one to two hours. The ultrasound showed a normal gall bladder despite the gallstones but during the procedure, the gall bladder was found to be very, very thick. My doctor said sometimes these things don't show up in the ultrasound. My surgery was at 9am and finished at 12. Then I was brought to recovery. I woke up from the general anesthesia at 2.30. I felt nauseus which was a side effect of the anesthesia. They gave me another hour before bringing me up to my room. On the way out of recovery, we passed Via and Tita waiting for me and we all went up together. I spent until the rest of the day and night drifting in and out of sleep. I was not allowed to eat or drink yet.

The next morning, I was told to try liquids and observe how my stomach reacted. If it went well, I could progress to soft diet for lunch. So I drank juice for my breakfast. Around mid-morning, I noticed Via was having difficulty breathing again. The day before, she started coughing. She might have caught something during their trips to the room and OR waiting area. I had Tita bring her to the ER because it progresses very fast for her. Within a day, her lungs get filled with phlegm and it becomes pneumonia.

My lunch was brought in around noon. I was still nauseous but terribly hungry. I thought I took the liquids well so I devoured the lunch. After polishing it off, the nurse came in and asked if I had already taken liquids. Huh...well, I said I had orange juice and I just now ate all my lunch because I was starving. The nausea went away after I ate so that was probably from hunger not a side effect from the pain killers. I asked the nurse what problems would I have if my stomach cannot tolerate solids just yet. She said, gas. Whooops! Right after eating I felt my tummy tighten up and bloating. But it was manageable and it was better than feeling nausea from hunger.

I stayed in the hospital three days. Checked in Sunday, Monday operation, Tuesday recovering and resting, Wednesday discharge. So how do I find St. Luke's Global City. Overall, it was fine. It's just that when I compare with the service I was used to having at The Medical City, SLGC pales.

They are little things, but they matter to me as a patient, and they do add up.

  • At billing during discharge for my first confinement, I asked for a copy of the billing statement. They would not give me one because it's fully paid by my company. Huh? At TMC there's always a billing statement in triplicate.

  • I was given a prescription of medication to take for one week. Only one copy which Mercury Drug takes for their file. TMC gives a duplicate copy so I have a copy of the schedule when to take the medication.

  • For the first confinement, I asked for the discharge slip a 1pm. I finally got it around 4pm. The second confinement, I asked for the discharge slip at 7am because I wanted to go to my daughter's pedia to have her checked despite having emergency treatment the day before. I explained this to the nurse in charge. I received the discharge slip 10am. At TMC, I get the discharge slip within the hour of asking. It's like there's a disconnect between the needs of the patient and their service. They didn't get why I was rushing the discharge. The nurse just kept repeating that it's been requested.

  • My cousin asked the nurse if we can have the gallstones after the operation. She said it's already with the lab. When my surgeon stopped by to see me, he asked if the stones were sent to me. I said no. He told the nurse to send them. It came later that night.

  • The nurses seemed tentative in putting in the IV. I got the feeling they didn't have much experience. One nurse needed five tries to put the IV in and still wasn't successful. Don't even talk about the pain while they tried five times. The anesthesia doctor had to do it when I got to the OR.

  • After the operation, my right hand where the IV was started swelling. By evening the next day, it was huge. I had asked three times before to remove it or do something with the swelling. Nobody came. When my doctor visited, I showed him my hand and asked that it be removed. He called a nurse who looked like he had no choice but to do it. I felt like the swelling scared them in dealing with it.

  • Photobucket

  • Upon admission, I was visited by a dietitian regarding diets. On the admitting form, I indicated Seventh Day Adventists for my religion. We don't eat pork or shellfish and we don't take alcohol or caffeine. Too much alcohol consumption would lead to a need for staying sober tips. The dietitian took note of all it BUT look at what they gave me for lunch after my operation. Pasta with shrimp! This never happened in TMC.


Like I said, overall it was okay. Considering all the hype, my experience was disappointing. It was lacking. I expected more from them. My first choice would always be The Medical City.


margheritarocks,  September 8, 2012 at 10:08 PM  

A bit tad of taray will make a huge difference... ganyan sa Pinas. Oh well... hope you are feeling betta na!

Olga September 8, 2012 at 11:34 PM  

Bummer! Both for having gallstones and for the inefficiency of the SLGC hospital staff. For a supposedly world-class hospital they should deliver first-rate services and not just be a hotel-like hospital.

I'm glad you're fine now though. I also hope Via's feeling better now.

Gaylee September 9, 2012 at 5:50 AM  

Good thing your surgery went well. Yeah, few friends told me the name of the hospital may sound good but the service is just the same with average private hospitals. Take care of your health always :)

Krizza September 9, 2012 at 7:17 AM  

What an experience, but looks like the facility there is good. But as you said, they should have provided a better service though. Glad that you're okay now. :) September 9, 2012 at 7:21 AM  

Hope you feel better now. Hoping for your fast recovery and I think, St Lukes needs more training in terms of how to deal with patients.

Lady Spring September 9, 2012 at 5:05 PM  

My mom keeps telling me that I should watch out for gall stones and kidney stones because that's what they (my parents) got when they were young. So I feel for you, I'm dreading the day that I 'could' get them :/

Regarding your experience, I don't know what to say really. I feel defensive about it somehow because I am in the medical field. Working in a hospital is a tough job. But I understand, they could have done better service. Next time, just say out loud (in a nice way lol) what you think they could improve on. It'll help them in the long run so I'm sure they'll accept the good & bad feedback.

And I hope you're feeling loads better now. :)

Shadz September 9, 2012 at 6:58 PM  

Maybe because they are relatively new? Oh well, you could still have demanded for the receipts anyway, or ask questions? Sometimes when staff members are dumbstruck they yield. But good for you for having your operation done and over with. May you be back in the pink soon. Cheers!

Khim September 10, 2012 at 4:48 AM  

Every time I see a hospital, I always remember that time when I was admitted because of dengue. Good that I'm fine now. :D Hope you get well soon.

Jen September 10, 2012 at 7:01 PM  

I gave birth at The Medical City. Me and my husband were greatly disappointed though at what their pedia department did. :(

Yhey Garcia September 10, 2012 at 7:06 PM  

Awww! Hopefully they'd improve their service. But, you know better now. :) Get well soon!!!

kat September 11, 2012 at 2:06 AM  

I always thought it is the best hospital in the country. Anyway, I think I will still gush about them if ever I experience it because the hospital care in my city is quite unreliable. Doctor fees are exorbitant.

Jellybelly,  September 11, 2012 at 3:07 AM  

Oh. I gave birth there too (Medical City) by CS and they were great especially since I did not have bantay at all. My husband slept at the hospital at night but during the day I was all alone. I guess all hospitals come up short at times. Just unlucky if it happens to us.

Jellybelly,  September 11, 2012 at 3:09 AM  

We can really be traumatized when we get admitted in a hospital. My experience was not so bad. I just found it kulang if I went by their reputation.

Aileen September 11, 2012 at 9:54 PM  

Just goes to show that high class looks and good service don't always go together. That needle pricking thing is a big deal breaker I must say. If I were in your place, I would have screamed at their faces hehehe. The food tsk's as if they hear you but they don't listen. Another thumbs down there.

Thanks for this review. If they don't get their acts together, it's probably not a good idea to employ their services again should the need arise.

Jhari September 12, 2012 at 8:59 AM  

Ganda talaga ng room sa Medical City. My husband undergoes the same operation a few weeks back. He's ok now. Back to his regular activities too. Sarap ng food, pero yun nga lang di ka pwede jan. The others are so impressed with this hospital pero sobrang mahal nga lang talaga. Feel better soon. Visiting from CommEx Sept11.

Jhari September 12, 2012 at 9:00 AM  

I stand corrected, hindi pala Medical City, St.Lukes Global City pala hehehe!

Jellybelly,  September 12, 2012 at 4:05 PM  

Some of my friends say because it's new. 2010 started operations. I noticed most of the nursing staff were really young. The lack job maturity. Maybe it will get better. They have to with those prices.

Lalah September 12, 2012 at 5:33 PM  

At least the operation went well. I hope you are fully recovered now. And hope Via too as well. The weather is just not so cooperative lately.

promding chamimay September 12, 2012 at 7:05 PM  

hello! this is interesting... i work in a hospital too (in the province), part of the admin... we always look out for patient complains like this and is still trying to fix our processes and how our teams handle patients.. baka puro young nurses ang umattend sayo?hmn... will also take note of your points here for our hospital... :D

Jellybelly,  September 12, 2012 at 8:17 PM  

Happy to help :)

reese September 12, 2012 at 8:35 PM  

oh, that is an awful service, ganda pa naman ng room/facilities...
hope you recuperating well ms. jelly

Jellybelly,  September 13, 2012 at 2:06 AM  

Thanks :) Back at work na.

Vera September 13, 2012 at 9:30 AM  

I'd always thought that service at Global would be superior to the original SLMC. I haven't been confined to the hospital but all our previous experiences with SLMC have been quite good.

It's good though that you are okay, which is the most important consideration :)

Anne lei September 15, 2012 at 10:40 AM  

I am still thinking of having a laparoscopy for my gallbladder since i have polyps.

By the way, I had a chance to research about some people' s feedback on TMC & st lukes. most of what id read favors TMC or you are just unlucky that time.

Jellybelly,  September 16, 2012 at 3:11 AM  

I do like TMC and always choose that hospital. It was just this one time that my surgeon is affiliated with St. Lukes Global so I had no choice.

anne lei September 17, 2012 at 8:42 PM  

So how is your operation? Is there anything you should not be eating?

Jellybelly,  September 18, 2012 at 3:18 AM  

It went well. Back at work a week after. My doctor didn't tell me to avoid any food. Just to choose what I eat wisely :)

Mommy Maye October 18, 2012 at 4:06 PM  

Yay, I thought everything is well with St. Lukes. Anyway, what is important is you are fine :)

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